Nowadays, all the organizations and companies around the world did emphasize on truth which states that the times are rapidly as well as continuously changing, and because of this fact, the organizations and companies are becoming very aware of the importance of retaining the competitive edge through the effectiveness of the employee’s’ adaptability, and that can be done only by investing in the efficient, easy and effective way to communicate and interact as well as its instruments within the workplaces. The communication tools are very useful as well as important for all types of companies, especially for those that want to make their Information System Management simple as well as stress-free, increase their profitability, enhance their efficiency, provide effective as well as user-friendly solutions and motivate their workers and employees in order to increase the productivity. There are two types of communication in the organizations that are the internal communication and the external communication, and both of them has its own communication tools. The internal communication tools refer to the tools that are used for exchanging as well as sharing the thoughts, ideas as well as knowledge between managers and employees within the company itself, while the external communication tools refer to the tools that are used for exchanging as well as sharing the thoughts, ideas as well as knowledge between the managers and employees with the customers and external parties within as well as outside the company, but the following article is going to focus on the internal communication tools.
The internal communication in the workplace refers to the sharing of the orders, data, enquiries as well as tasks among the members of organization as well as the departments of the organization
Organizations utilize a wide run of the internal communication procedures and strategies, such as: the vertical internal communication, horizontal, formal, as well as informal techniques of communicating internally
Vertical communication happens mainly when there is a message that must be transferred formally among the hierarchical structure of the company
Horizontal communication occurs in the case that the process of transmitting the data and information is done among the persons who are working in a similar stage of the company’s hierarchy. As an example to illustrate how the horizontal communication works, an auto firm might plan for establishing an advanced or new model which needs the considerations from the development and research department, sales department, department of marketing as well as the production department. So, in case of communicating in a horizontal way, the departments’ heads could collaborate among themselves for making sure that the process of the new model’s completion is running effectively.
The formal communication refers to the internal communication type that occurs through pre-defined tools and channels that are set by the management. The messages through the formal communication are mainly and typically passed on from the top authority (top leadership) to different departments of the organization that pipes down to the employees and workers that are at the lower level of the organizational hierarchy
The informal internal communication isn’t sponsored or supported by any pre-determined channels or tools and can happen at any place inside the organization. In addition, the essential objective of this informal informing and messaging communication type is to remain as well as set up connections and bonds with colleagues, managers, subordinates and supervisors, because it isn’t defined by any type of tools or channels, and the needed messages are moving and transferring quicker, but it is without any paper path or any official documentation.
Recognizing, identifying, sustaining, as well as advancing the different types of the internal communication requires the management to understand the various objectives of these types, what are the tools or channels that work for the different internal communication types, where each type of the internal communication has its place within the more extensive internal communications procedure, as well as the most appropriate or fitting style or tone for each.
Email is the most foremost prevalent and utilized instrument for the internal process of communicating and interacting within the companies and institutions. Emails can be appropriate for majority types of the internal communication especially the horizontal, vertical and formal internal communication types. It is imperative since the messages can be forwarded and sent to as well all the employees, workers, supervisors and managers at the same time
Over more, chat and private messages are considered as one of the most important instruments of internal communication that are utilized by the companies and organizations. This internal communication tool can be more appropriate for variety types of the internal communication, especially the informal internal communication.
In addition, in spite of the fact that talk gatherings or the discussion forums could appear like an ancient internal communication tool to some of the companies and organizations. However, despite that, they are favourable instruments that are still used for the process of internal communication. Talk gathering or the discussion forums is one of the favoured internal communication instruments that are used within the organizations and companies for the reason of that it joins all the workers, teams, employers, supervisors as well as directors together as well as it permits an opportunity for open and free discussion between the parties on any point or topic that is regarding the business. it’s very efficient manner to accomplish and documenting information as well as data of the firm for the reason to become utilized afterward by worker, manager, and supervisor in the future as references. This instrument is more active during formal as well as informal internal communication types.
Social-media pages do considered as a very popular and effective instruments that are utilized for the internal communication in the companies and institutions in this era. social-media pages empower workers, directors as well as indeed clients for posting many comments and feedbacks where everyone can see them, so broadcasting these messages as well as replying to the comments on these posts do consider as amazing to begin with a communication and interaction process among the firms’ parties. And from that, the essential benefit and significance of Social media sites as an internal communication tool is that it may reach boundless group of audience, and it can be used by all types of internal communication but not with the formal internal communication.
And in the end, whatever method of communication you follow, make sure that it is effective and achieves the goal.
Article by ,
Tamara Al Omari